Summary
Overview
Work History
Education
Skills
Timeline
Generic
AHMED SHAAHU SALEEM

AHMED SHAAHU SALEEM

Thinadhoo,Q10

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Overview

9
9
years of professional experience

Work History

Airport Representative

Amari havodda maldives
GDh, Thinadhoo
04.2020 - Current
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Collaborated with team members to achieve target results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Bell Attendant

Amari havodda maldives
GDh , Thinadhoo
03.2016 - 04.2020
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Escorted guests to and from rooms and assisted with baggage.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Improved operations through consistent hard work and dedication.

Bell Boy

Park hyatt maldives
G.Alif, Vilingili
05.2013 - 03.2016
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Posted and maintained public area signage for hotel.
  • Notified front desk manager of any guest issues in need of additional attention.

Education

No Degree - Science Education

QAEC
G.Dh Thinadhoo

Skills

  • Transportation information
  • Friendly service mentality
  • Decision Making
  • Teamwork and Collaboration
  • Active Listening
  • Interpersonal Communication
  • Teambuilding
  • Dependable and Responsible
  • Planning and Coordination
  • Problem-Solving
  • Excellent Communication
  • Attention to Detail
  • MS Office
  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Data Entry
  • Self-Motivated
  • Money handling abilities
  • Product Knowledge
  • Customer Complaint Resolution

Timeline

Airport Representative

Amari havodda maldives
04.2020 - Current

Bell Attendant

Amari havodda maldives
03.2016 - 04.2020

Bell Boy

Park hyatt maldives
05.2013 - 03.2016

No Degree - Science Education

QAEC
AHMED SHAAHU SALEEM