Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
AHMED AKRAM ABDUL RAHEEM

AHMED AKRAM ABDUL RAHEEM

Executive Housekeeper
Kethi, Thoddoo

Summary

Executive Housekeeper with 20+ years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

20
20
years of professional experience
9
9
years of post-secondary education

Work History

Executive Housekeeper

Hard Rock Hotel Maldives
03.2019 - Current
  • Staff management: Recruiting, hiring, training, supervising, and evaluating housekeeping staff
  • Scheduling: Planning and organizing housekeeping schedules and rotations
  • Cleaning standards: Ensuring that guest rooms and public areas are clean and well-maintained
  • Policies and procedures: Establishing and enforcing housekeeping policies and procedures
  • Budgeting: Planning and developing housekeeping budgets
  • Supplies: Ensuring that all housekeeping supplies are stocked and ordered as needed
  • Safety and security: Developing and implementing safety and security protocols
  • Customer complaints: Monitoring and responding to customer complaints
  • Inventory: Conducting periodic inventory of linen and other supplies
  • Contracts: Managing contracts of in-house and external companies providing housekeeping services
  • Compliance: Maintaining compliance with applicable health and safety regulations

Assistant Executive Housekeeper

Cheval Blanc Randheli Maldives
09.2018 - 02.2019
  • Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
  • Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
  • Enhanced guest loyalty by consistently delivering personalized service and addressing specific needs or preferences during their stay.

Assistant Executive Housekeeper

Velaa Private Island Maldives
8 2016 - 08.2018
  • Oversees housekeeping and public area team of 45; handling their schedules, daily assignments and all disciplinary action
  • Train and develop staff to meet company requirements
  • Cultivate positive atmosphere with motivated high-performance employees
  • Adhere to operating budgets and contributes with cost effective ideas
  • Create and maintain interior and exterior standards of cleanliness
  • Forecast needs and adjust staffing levels as required
  • Maintains proper requisitioning and controlling of supplies
  • Manages effective control of linen inventory (I.e
  • Receiving, recording, storage, etc.)
  • Liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work
  • Liaise with the Front Office on anticipated guest check-ins, check-outs, villas assignment and rooming list, etc
  • Responsible for the inventory of guest supplies, linen, uniforms and the ordering and replacement when necessary
  • Responsible for ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly
  • Liaises with engineering for pest control to ensure an effective program is constituted and maintained
  • Ensures that all villas are checked prior to the arrival of guests for 100% readiness.

Executive Apartment Manager / Housekeeping Manager

Best Sunshine International (CNMI), LLC
01.2016 - 07.2016
  • Setup entire operation for a 21 unit Executive housing project
  • Assist in preparing the purchasing compendium and SOP's for the new hotel project 'Grand Mariana' a 344 casino suite hotel and spa resort
  • Manage the Housekeeping, Engineering and Lobby Desk / Reception team to include appropriate cleaning and maintenance of all public spaces and to ensure efficient arrival and departure for the guests
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
  • Purchase, re-order and maintain housekeeping supplies and inventory, as well as, food supplies for the morning buffet
  • Conduct pre-inspections of the guest rooms and breakfast buffet and all other public areas
  • Recruit, schedule and train all new team members
  • Created new SOP's, In-room compendium and information brochure for Executive Apartment
  • Prepare and implement training for new and existing Team Members to cover Housekeeping related topics such as cleaning, guest room and staff presentation and guest service
  • Coach, motivate, counsel and retrain Team Members
  • Constantly assess Housekeeping Standards and adjust to ensure Team Members competency levels and retrain if necessary
  • Create a monthly training plan and ensure accurate documentation and attendance
  • Develop and improve Housekeeping Team Members' job skills, productivity and performance in line with the training plan
  • Conduct training and coordinate with internal and external trainers or instructors to arrange specialized training
  • Compiled the building improvement planner and actioned items for completion as directed by the Vice President
  • Prepare reports for the Vice President as needed
  • Performs any other duties and responsibilities as directed by management.

Assistant Executive Housekeeper

Conrad Maldives Rangali Island
05.2010 - 11.2015
  • Managing and overseeing a team of 80 persons including Laundry, Public Area and Rooms
  • Implemented supervisor briefings and housekeeping evening briefing to improve communications and operations of the housekeeping department
  • Implemented the 'Mr
  • SALT' program to focus on improving the departmental Satisfaction and Loyalty Tracking scores and recognize outstanding performance from the team members
  • Implemented standard training program for all the room attendants and supervisors
  • Successfully initiated the 'International Housekeeping Week' recognition program for the last four years
  • Initiated cross training within the department to provide a better understanding to the team in the different areas
  • Effectively ensure all QA requirements were implemented and adhered to during QA inspections, receiving positive scores
  • Monitor weekly forecast against manning levels and making the necessary adjustments
  • Effectively communicated with other departments on their linen and uniform requirements
  • Coordinate with Engineering on any maintenance requirements for 150 villas and public areas
  • Supervision of all linen room stock requisitions including team member items
  • Created new SOP's for Laundry, Public Area and Rooms
  • Ensured all new hires attend necessary departmental and hotel related trainings
  • Created villa standard setup guide for room attendants and supervisors to provide guidelines to follow
  • Attended the MDP3 training program in November 2014.

Housekeeping Assistant Manager

Four Seasons Resort Seychelles
11.2009 - 01.2010
  • Initiate and improve the operating philosophy of the Housekeeping Team to ensure a smooth running, motivated department
  • Assist in cost control without compromise, during the global economic downturn and search for ways to make payroll efficiencies
  • Approve daily maintenance and work orders for repairs to maintain the high specification of the product, in a new resort
  • Monitor quality control by routinely checking every suite, all arrival rooms and spot checks for occupied rooms
  • Vigilantly inspect all VIP and special attention rooms & 28 guest residences
  • Manage the daily preparation of room attendants' assignments, monitoring that they are completed promptly and fairly by team of 4 supervisors
  • Handle guest comments or glitches, by sensitively channeling feedback and holding the responsibility until positive solutions are met.

Housekeeping & Laundry Supervisor

Four Seasons Resort Maldives at Kuda Huraa
08.2007 - 11.2009
  • Given primary responsibility to conduct the daily floor and room inspections
  • Check daily maintenance conditions coordinated the work orders and supervised third-party service providers
  • Anticipated guest needs and took ownership of guest concerns and special requests for honeymoons, anniversaries and press site visits
  • Supervised the processing guest laundry, uniforms and resort linen
  • Monitored training of new employees and retraining of the existing team
  • Coached the hotel-school interns and resort apprentices
  • Our team was recognized by Conde Naste Traveller, Gold List, Best For Service 2009
  • Assisted in general department administration
  • Conducted physical inventories of operating equipment and supplies and assisted in the annual ordering process
  • Played a role in supporting the Director with employee morale and motivational outings and team building
  • Won of Employee of the Month Award February 2008 for 'showing outstanding commitment and work ethic'.

Housekeeper-In-Charge on Board

Four Seasons Explorer
07.2009 - 08.2009
  • Responsible for the smooth running and operation of the Housekeeping and laundry aboard the luxury 16-berth catamaran-yacht
  • Conduct daily room inspections and handled all the ships laundry and linen, maintaining accurate inventories of linen and guest supplies
  • Travelled with the yacht on private charters to Malaysia and Singapore with VIP guests ensure their every need and comfort was met.

Housekeeping Supervisor

Four Seasons Resort Maldives at Landa Giraavaru - Pre-opening Team
11.2006 - 08.2007
  • Conducted daily floor and room inspections and evening turndown for the 102 villas on an extensive 18-hectare island
  • Checked daily maintenance conditions and liaised with Engineering for repairs to ensure all snags were resolved during the opening of the resort
  • Ensured all Housekeeping Stations were always kept clean and tidy
  • Supervised all Housekeeping and guest supplies were stored and used properly and monitored the safe handling and storage of chemicals
  • Assisted the managers with the training of the pre-opening team and adherence to the high standards of the resort.

Housekeeping Attendant

Four Seasons Resort Whistler, Canada
04.2006 - 11.2006
  • Participated as one of the committee members that earned the property its AAA Five Diamond Award
  • This resort is the only Five Diamond hotel or resort in Canada
  • Performed housekeeping duties in the mountain resort and private guest residences to an exceptional standard.

Housekeeping Coordinator

Four Seasons Resort Maldives at Kuda Huraa
11.2005 - 04.2006
  • In-charge of all the calls and requests to the housekeeping department
  • Prioritized tasks and work assignments for the housemen; making sure all are completed in a timely manner.

Housekeeping Attendant

Four Seasons Resort Provence at Terre Blanche, France
04.2005 - 11.2005
  • Selected as a member of the task force assigned to work in prestigious European resort that has French as their primary language during the rebuilding of Kuda Huraa
  • Successfully carried-out any housekeeping duties in the 114 villas.

Housekeeping Coordinator

Four Seasons Resort Maldives at Kuda Huraa
12.2004 - 04.2005
  • Answered all the telephone calls delegated to the housekeeping department such as requests and tasks in accordance to the urgency and operational demand.

Education

Thoddoo School, A.A Thoddoo
01.1994 - 01.1999

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Thulhaadhoo School, Baa Thulhaadhoo
01.1990 - 01.1994

Skills

Fluent in Written and Spoken English

Fluent in Written and Spoken Dhivehi

Microsoft Office (Word, Excel, PowerPoint & Outlook)

Opera Property Management System

Check SCM - Supply Chain Management System

Oracle Fusion - Human Capital Management System

Oracle Taleo - Recruiting & Hiring On Demand Software

References

  • Mr Marty Pan, Director of Operation, Hilton Yuxi Fuxian Lake, +49133804150, marty.pan@hilton.com
  • Mr Amjad Ali, Executive Housekeeper, Siyam World Maldives, +9607772008, amjad@siyamworld.com
  • Mr. Mohamed Azil, Director of Rooms, Velaa Private Island Maldives, +9607303782, mohamed.azil@velaaisland.com

Timeline

Executive Housekeeper

Hard Rock Hotel Maldives
03.2019 - Current

Assistant Executive Housekeeper

Cheval Blanc Randheli Maldives
09.2018 - 02.2019

Executive Apartment Manager / Housekeeping Manager

Best Sunshine International (CNMI), LLC
01.2016 - 07.2016

Assistant Executive Housekeeper

Conrad Maldives Rangali Island
05.2010 - 11.2015

Housekeeping Assistant Manager

Four Seasons Resort Seychelles
11.2009 - 01.2010

Housekeeper-In-Charge on Board

Four Seasons Explorer
07.2009 - 08.2009

Housekeeping & Laundry Supervisor

Four Seasons Resort Maldives at Kuda Huraa
08.2007 - 11.2009

Housekeeping Supervisor

Four Seasons Resort Maldives at Landa Giraavaru - Pre-opening Team
11.2006 - 08.2007

Housekeeping Attendant

Four Seasons Resort Whistler, Canada
04.2006 - 11.2006

Housekeeping Coordinator

Four Seasons Resort Maldives at Kuda Huraa
11.2005 - 04.2006

Housekeeping Attendant

Four Seasons Resort Provence at Terre Blanche, France
04.2005 - 11.2005

Housekeeping Coordinator

Four Seasons Resort Maldives at Kuda Huraa
12.2004 - 04.2005

Thoddoo School, A.A Thoddoo
01.1994 - 01.1999

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Thulhaadhoo School, Baa Thulhaadhoo
01.1990 - 01.1994

Assistant Executive Housekeeper

Velaa Private Island Maldives
8 2016 - 08.2018

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AHMED AKRAM ABDUL RAHEEMExecutive Housekeeper