Ahmed Ilham
K.Male’
Summary
To achieve excellence in customer care, utilizing my skills to achieve the organizational goal as per Vision, Mission, Strategies, Values and Beliefs of the organization and acquire new skills and experiences to broad up my career.
Experienced with airport operations management. Delivers exceptional team leadership and conflict resolution skills to maintain smooth operations. Track record of implementing process improvements to enhance efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Airport Supervisor
Velassaru Maldives Resort
01.2024 - Current
- First Impression: Meet and greet guests at the airport arrival area, including VIPs
- Transportation Coordination: Arrange transfers to Resort. Ensuring guest does not wait longer in order to have a smooth operation.
- Luggage Assistance: Help guests with luggage handling and coordinating Airline of any lost luggage's. Reach out to guest and give information in a timely manner.
- Information Support: Provide guidance about airport facilities, transfer schedules, and Resort Information.
- Communication: Inform reservations or front office team about guest arrivals, delays, or guest requests.
- Leading: Supervise Airport operations, ensuring team members follow company S.O.P. Help team members and provide guidance.
- Training: Implemented training programs for new employees, refresher trainings in a regular basis, Enhancing team performance and customer service standards.
.
Airport Representative
Velassaru Maldives Resort
09.2015 - 12.2023
- First Impression: Meet and greet guests at the airport arrival area, including VIPs
- Transportation Coordination: Arrange transfers to Resort.
- Luggage Assistance: Help guests with luggage handling and coordinating Airline of any lost luggage's.
- Information Support: Provide guidance about airport facilities, transfer schedules, and Resort Information.
- Communication: Inform reservations or front office team about guest arrivals, delays, or guest requests.
Guest Wellness Host
Velassaru Maldives Resort
10.2011 - 09.2015
- Meet & greet the guest at lobby upon check-in & check-out, dealt with courtesy call upon check-out if guest faces any problem during the stay & update the profile for future follow-up or staying in opera.
- In room check-in.
- Receive the guest cordially.
- Responsible for reservation, registration, Check-In & Check-Out in by (Opera) software.
- Acquaint and ensure guests with all services & facilities of the hotel.
- Coordinate with various departments in hotel & efficiently address guest complaints.
- Maintain foreign & local currency register.
- Responsibilities for making reservation forecast.
- Dealing with international traveler.
- Provide guest service / hospitality as per company S.O.P
Operations Assistant
Get Into Maldives Pvt Ltd
06.2008 - 03.2009
- Flight Handling
- Passenger Handling
- Crew Handling
- Mail Handling
- Document Handling
- Freighter Ramp Services/ Transportation
- Customer Services
- Operations Executive (Promoted)
- Operations Asst. Manager (Promoted)
Operations Asst. Manager
Get Into Maldives Pvt Ltd
06.2008 - 03.2009
- Flight Handling
- Passenger Handling
- Crew Handling
- Mail Handling
- Document Handling
- Freighter Ramp Services/ Transportation
- Customer Services
Operations Assistant
Sky Tours Maldives Pvt Ltd
08.2007 - 05.2008
- Flight Handling
- Passenger Handling
- Crew Handling
- Mail Handling
- Document Handling
- Freighter Ramp Services/ Transportation
- Customer Services
Education
Secondary School Certificate - Dhivehi Language & Islamic Studies
Department of Public Examination
Male'10.2006
General Certificate of Education - Art & Design, Principles of Accounts
Cambridge International Examinations
Male'11.2006
International General Certificate of Secondary Education - English language & Mathematics
Cambridge International Examinations
Male'11.2006
Computer And Software - Microcomputers And Software Packages
Megachip PTE.LTD,
Malé, Maldives11-2003
Industrial Fire Brigade Course 19-10 - Fire And Rescue
Maldives National Defence Force
Fire And Rescue Training School, K.Villingili08-2019
Leading Others Effectively - Leadership Programme
Universal Resorts
Velassaru Maldives12-2024
Skills
- Knowledge in MS word & excel
- Internet browsing, Sports, nature & environment
- Knowledge of using Opera System
- Able to work efficiently in a team environment
- Good communicator; demonstrated ability to communicate with people from a variety of cultures
- Responsible, realistic, and dependable
- Customer-focused approach
- Team Leader
References
- Get Into Maldives Pvt Ltd, Mr. Abdulla Zahir, +960 777 4336, Mohamed Mauroof, +960 777 4879
- Velassaru Maldives Resort, Mohamed Shareef (Front Office Manager), +960 7788984
Personal Information
- Religion: Islam
- Date of Birth: 27/10/1990
- Nationality: Maldivian
- Marital Status: Married
Timeline
Airport Supervisor
Velassaru Maldives Resort
01.2024 - Current
Airport Representative
Velassaru Maldives Resort
09.2015 - 12.2023
Guest Wellness Host
Velassaru Maldives Resort
10.2011 - 09.2015
Operations Assistant
Get Into Maldives Pvt Ltd
06.2008 - 03.2009
Operations Asst. Manager
Get Into Maldives Pvt Ltd
06.2008 - 03.2009
Operations Assistant
Sky Tours Maldives Pvt Ltd
08.2007 - 05.2008
Secondary School Certificate - Dhivehi Language & Islamic Studies
Department of Public Examination
General Certificate of Education - Art & Design, Principles of Accounts
Cambridge International Examinations
International General Certificate of Secondary Education - English language & Mathematics
Cambridge International Examinations
Computer And Software - Microcomputers And Software Packages
Megachip PTE.LTD,
Industrial Fire Brigade Course 19-10 - Fire And Rescue
Maldives National Defence Force
Leading Others Effectively - Leadership Programme
Universal Resorts