AHMED GHANIM
S. Feydhoo, Addu city
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Safeeru ( Butler)
JW Marriott Maldives Kaafu Atoll Island Resort
02.2025 - Current
- Delivered exceptional guest services, ensuring personalized experiences tailored to individual preferences.
- Managed daily operations, coordinating logistics for guest arrivals and departures seamlessly.
- Cultivated strong relationships with guests, addressing inquiries and resolving issues proactively.
- Coordinated travel arrangements for team members and guests, leading to hassle-free trips and enjoyable experiences.
- Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
- Entrusted to handle confidential and sensitive situations in professional matter.
Essentialist
Patina Maldives
07.2023 - 07.2024
- Send pre-arrival email to al guests to extend a warm welcome, to learn guest preferences as well as, to offer assistance for any arrangements to create the best memorable experience for our guests
- Checked the daily arrival list, highlight VIPs and guests with special requests and or preferences, thereafter, effectively communicate the information to the relevant departments
- Communicated with housekeeping to ensure guest rooms are in perfect condition and that welcome amenities are set up prior to guest arrival
- Planned and arranged set-ups for special occasions and requests
- Meet and greet guests upon arrival, provided personal check-in services, escort and conduct room orientation
- Attended promptly to guest requests such as luggage unpacking, laundry services, etc
- Performed private check-out service and ensured that billing details are accurate.
- Built and maintained courteous and effective working relationships.
- Organised files to support efficiency and traceability.
Butler
Sun Siyam Irufushi Maldives
02.2021 - 07.2023
- Welcome guest on arrival and do registration with island orientation and assist to plan the days according to their preferences
- Provide personalized assistance from the point of arrival until departure, which involves taking initiative and dealing with any rising concerns of the guests
- Constantly strived to increase guest satisfaction through individuality, quality, creativity, range and value for money available throughout the property
- Highly involved in upselling
- Reported to Duty Manager, any queries and complaints from guests
- Provide Butlers Signature Service including Concierge, E-Butler, In-Villa Service Arrangement, Morning Beverage and Valet Service to all the guests
- Handled all cashiering related areas and follow up with relative departments if required
- Trained beginner team members for reception and Butler position.
Guest Service Associate
OBLU Select, Sangeli By Atmosphere
12.2020 - 02.2021
- Meet, greet & assist guests as they approach reception
- Demonstrated communication skills while conversing with guests having language barrier and hotel general information
- Served as the one point of contact for the guests and ensured that all departments are aware of the updates & changes in operation
- Interacted with guests to receive feedbacks / complaints etc
- Utilized the opportunities to upsell resort products/services.
Front Office Receptionist
Anantara Veli Maldives Resort & Spa
09.2018 - 02.2020
- Reviewed arrival lists and attended guest check-in/check-outs while going through their special requests prior to arrival in-order to cater accordingly and create beautiful guest experiences
- Dealt with various guest complaints and reported to Assistant Front Office Manager
- Created daily boat schedules based on bookings and coordinated with transport section for further revising
- Highly involved in upselling various activities in addition to room upsell and recognized among the top up-sellers within the resort
- Assisted the Villa hosts (Butlers) in daily operations.
Apprentice
Anantara Dhigu Maldives Resort & Spa
07.2017 - 07.2018
- Completed training along with gaining real-time remunerated work experience
- Learned basic knowledge and leadership skills
- Attended different areas such as Food & Beverage, Guest relations/bell service, Airport section and Housekeeping
- Completed cross-training on the sister properties Niyama private islands and Anantara Dhigu Maldives resort.
Education
Resort Butler Training
Heilbronn Hospitality
2023
GCE O levels -
Seenu Feydhoo School
International hotel Butler training programme -
South African Butler Academy (SABA)
09.2021
Advanced certificate in Business Administration -
MAPS College
10.2020
Certificate III in Hospitality -
Macarthur Tourism, Travel & Events College
05.2019
Certificate III in Front Office Operations -
Maldives National University
06.2017
Skills
- Fast learning & Flexible
- Customer service skills
- Self - motivated
- Expert in Opera PMS and MS office
- Adaptable to operational changes
- Guest relations
- Planning events
- Personalized service
Certifications
- Amazing ambassador Bronze award for leading Guest Satisfaction Survey - June 2019.
- Amazing ambassador 3rd Highest Scorer for leading Guest Satisfaction Survey - October 2019.
- Team member of the month - March 2019.
- Fire Awareness Training conducted at Anantara Hotels, Resorts & Spas.
- Winner for the Highest number of Guest Satisfaction Surveys- May/August/November - 2023
- Front Office team member of the month & Front of The House nominee- July 2025
- Winner of Front of The House- July 2025
- Winner of the best WOW moment creator- July 2025
References
- Ibrahim Razeen, Front Office Manager, Anantara Dhigu & Veli Maldives, +9607796256
- Ibrahim Baasith, Front Office Manager, Sun Siyam Irufushi Maldives, +9607634018
- Mohamed Maain, Front Office Manager, Patina Maldives, Fari islands +9607972595
- Intigam Gurbanov, Butler Manager, JW Mariott Maldives Kaafu Atoll Island Resort +7293263
Timeline
Safeeru ( Butler)
JW Marriott Maldives Kaafu Atoll Island Resort
02.2025 - Current
Essentialist
Patina Maldives
07.2023 - 07.2024
Butler
Sun Siyam Irufushi Maldives
02.2021 - 07.2023
Guest Service Associate
OBLU Select, Sangeli By Atmosphere
12.2020 - 02.2021
Front Office Receptionist
Anantara Veli Maldives Resort & Spa
09.2018 - 02.2020
Apprentice
Anantara Dhigu Maldives Resort & Spa
07.2017 - 07.2018
GCE O levels -
Seenu Feydhoo School
International hotel Butler training programme -
South African Butler Academy (SABA)
Advanced certificate in Business Administration -
MAPS College
Certificate III in Hospitality -
Macarthur Tourism, Travel & Events College
Certificate III in Front Office Operations -
Maldives National University
Resort Butler Training
Heilbronn Hospitality
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