AHMED AMMAAR MOHAMED
FUVAHMULAH CITY
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Proven ability to effectively manage concerns and resolve conflicts, resulting in maximized customer satisfaction. Solid background in customer relations and communication, ensuring seamless interactions and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Waiter
Joali Being
11.2022 - 06.2024
- Taking pre-orders, reservations and other forms of bookings
- Billing, making guest preference and track report on a daily basis
- Fine dining, destination dining, room service, pool and beach service
- Familiar with micros, Forbes, HASAP audit and LQA standard.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Park Hyatt Maldives
11.2021 - 11.2022
- Recommended and upsold additional items to improve sales
- Answered questions about menu selections and recommended food choices
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Dhigali Maldives
01.2020 - 09.2021
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Promoted specials or upsold items to increase average check amount.
- Answered customers' questions, recommended items, and recorded order information.
Sales Agent
Isfahaan Pvt Ltd
02.2018 - 07.2019
- Booking tickets and looking after daily reports, answering emails, calls, faxes
- Fielded telephone, email and web-chat inquiries for reservations
- Conversed with customers to evaluate travel needs and preferences.
Sales Agent
Paradise Island Resort&Spa
11.2016 - 11.2017
- Answered customer questions regarding sales and promotions through mail and phone
- Recorded and processed custom orders by phone and in person
- Greeted clients with friendly and welcoming attitude to increase customer satisfaction.
Education
Cambridge O' levels in computer science. -
GN ATOLL EDUCATION CENTER
MNFQ level 4 certificate in tourism management. -
ZIKURA INTERNATIONAL COLLEGE
Skills
- Upselling strategies
- Guest Relations
- Event preparation
- Cross-cultural sensitivity
- Customer Service
- Time Management
- Multitasking
- Problem-Solving
References
- Joali being Jazlaan afeef ( outlet manager), 7559969
- Park hyatt maldives hadaha Adam zameel (Training manager), 7920374
- Paradise island resort Ali hammad mohamed (Information&technology), 7855548
- Isfahaan ticket and reservations Aminath Hamdha (Team leader), 9162516
- Dhigali maldives Hussain shimaal (Restaurant manager), 9 747113 /7 722276
- College Info@zikura.edu.mv
Timeline
Waiter
Joali Being
11.2022 - 06.2024
Waiter
Park Hyatt Maldives
11.2021 - 11.2022
Waiter
Dhigali Maldives
01.2020 - 09.2021
Sales Agent
Isfahaan Pvt Ltd
02.2018 - 07.2019
Sales Agent
Paradise Island Resort&Spa
11.2016 - 11.2017
Cambridge O' levels in computer science. -
GN ATOLL EDUCATION CENTER
MNFQ level 4 certificate in tourism management. -
ZIKURA INTERNATIONAL COLLEGE
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