Ahmed Alif
Addu City
Summary
A positive, hardworking and friendly individual, who always strives to achieve the highest standard possible, at any given task. I demonstrated the ability to work under intense pressure, handling customer complaints and solve problematic situations as and when they arose.
Overview
5
5
years of professional experience
Work History
Guest Relations Officer
Kandima Maldives
01.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Telephone Operator
Kandima Maldives
10.2019 - 01.2022
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Bell Attendant
Kandima Maldives
08.2018 - 10.2019
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Escorted guests to and from rooms and assisted with baggage.
Education
Certificate Level 3 - Human Resources Management
Villa College
Addu City, Hithadhoo2016
GCE/IGCSE/SSC O’Level Completed - Science Education
Sharafuddhin School
Addu City, Hithadhoo2015
Skills
- Understanding Customer Needs
- Hospitality and Service Knowledge
- Team Work
- Time Management
- Flexibility
- Problem Solving / initiative
- Strong work ethic
- Honesty
- Punctual
- Efficient Service
Accomplishments
Employee of the month ( Kandima Maldives )
- May 2019
- June 2022
Reference
On request.
Timeline
Guest Relations Officer
Kandima Maldives
01.2022 - Current
Telephone Operator
Kandima Maldives
10.2019 - 01.2022
Bell Attendant
Kandima Maldives
08.2018 - 10.2019
Certificate Level 3 - Human Resources Management
Villa College
GCE/IGCSE/SSC O’Level Completed - Science Education
Sharafuddhin School
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