ABDULLASHA HIDAYATHULLAH
Pudukkottai
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Simdi Consumer Products Division
01.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Senior Sales Executive
Simdi Consumer Products Division
01.2019 - 12.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Utilized multiple marketing strategies to improve profitability.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
Sales Executive
Simdi Consumer Products Division
01.2015 - 12.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Developed and implemented account management plans to establish customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
System Admin
Rathinam Group of Institution
04.2012 - 12.2014
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Provisioned new software and hardware for use, following established security policies.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Completed reports detailing network and systems performance and downtime issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
Travel Agent
Flyer’S Choice Tours & Travels
01.2011 - 12.2011
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans.
- Generated reports on travel trends and customer feedback to inform business goals.
- Conducted market research to investigate potential new travel destinations.
Education
Computer Engineering
Government Polytechnic College
Aranthangi01.2010
Skills
- Expert knowledge of the selling process and effective sales techniques
- Excellent communicator and relationship builder skills
- Pro-active, organized and an individual and team player
- Motivated in a target-driven environment
- Optimistic and a positive can-do attitude
- Social Media (Facebook, Twitter etc)
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Relationship selling
- Sales tactics
Accomplishments
- Employee of the Month at Simdi Consumer regarding sales targets.
- 1st class Diploma in computer science.
- 1st class Diploma in IATA.
Main Duties
- Meeting and greeting customers and making them feel welcome
- Devising and implementing the organisation's sales strategies
- Finding new channels for selling and distribution of products
- Building rapport with a customer and subsequently closing the deal
- Building relationships with new customers and distributors
- Maintaining good business relationships with existing clients
- Liaising with suppliers and manufacturers on a daily basis
- Dealing with customer feedback, enquiries, complaints and refunds
- Liaising with head office to ensure relevant stock is delivered on time
- Responsible for the marketing and advertising of new and existing products
- Increasing the visibility of consumer products via implementing POS displays
- Using negotiation and communication skills to sell new products in small retail outlets to maximize shelf space and increase market share
- Working closely with internal teams to deliver on key activities and maximize campaign results
- Meeting quarterly and annual sales goals and maximizing market share for key clients
- Participating in sales and marketing activities & meetings
- Ensuring payment of receivables in a timely manner
Personal Information
- Passport Number: Z5650735
- Father's Name: Mr. M.S.Hidayathullah
- Date of Birth: 08/03/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Language Proficiency
Fluently, write & speak, Fluently, write & speak, Write & Read, Speak
Passport Expiry Date
06/02/30
Hobbies and Interests
I enjoy socializing with friends and family as well as keeping up to date with current affairs. In addition, I am a keen enthusiast for cricket and enjoy watching both international and local twenty-20 cricket.
Disclaimer
I hereby declare that all the details furnished above are accurate to the best of my knowledge and if any errors found I stay solely responsible for the same.
With sincere gratitude,
H.ABDULLASHA
Languages
Tamil
Native language
Tamil
Proficient
C2
English
Advanced
C1
Arabic
Intermediate
B1
Hindi
Intermediate
B1
Timeline
Key Account Manager
Simdi Consumer Products Division
01.2024 - Current
Senior Sales Executive
Simdi Consumer Products Division
01.2019 - 12.2023
Sales Executive
Simdi Consumer Products Division
01.2015 - 12.2018
System Admin
Rathinam Group of Institution
04.2012 - 12.2014
Travel Agent
Flyer’S Choice Tours & Travels
01.2011 - 12.2011
Computer Engineering
Government Polytechnic College
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